Shipping & Returns

SHIPPING POLICY

For orders within the contiguous USA, choose from:

  • Standard Shipping: 3-5 Business Days
  • Expedited Shipping: 2-3 Day Shipping
  • Priority Shipping: 1 Day Shipping
Most orders are shipped within 1-2 business days.

Expedited and priority shipping is not available to PO Boxes, or addresses in Hawaii or Alaska.

You will receive a tracking number by email as soon as your order has shipped. We know you're excited to get your order, so we do our best to get it to you as soon as possible!

If your tracking information shows your order as delivered, but you never got the package, you will have to pursue a claim with the carrier.

We are not responsible for customer data entry errors regarding shipping or delivery instructions. Shipping costs will not be refunded in situations where the customer has entered information incorrectly.

INTERNATIONAL ORDERS:

Great news! We have recently enabled international shipping options through our web store! Please contact us via info@skogakust.com for non-urgent international order inquiries.

RETURN SHIPPING:

To return your product, please email us at info@skogakust.com for a return form and complete instructions. 

Shipping costs are non-refundable.  You will be responsible for paying for your own shipping costs for returning your item.

If you are returning an order over $50, we recommend using a trackable shipping service or purchasing shipping insurance.

 

WARRANTY, RETURNS & REFUND POLICY

100% SATISFACTION GUARANTEE

Love S.Å.K, or your money back!  Upon receipt, If you are not satisfied with your purchase, you can return it for a refund within 30 days of your purchase.

To return your items, please email us at info@skogakust.com for a return form and complete instructions. 

RETURN POLICY DETAILS

  • We only accept returns for items that have not been used, altered or washed. All tags must be attached and packaging intact.

  • All original and return shipping costs are non-refundable, unless the merchandise was shipped incorrectly.

  • A refund will be issued in the same form as the original payment within 14 days of receiving your return order.

  • If you are returning a gift, the original purchaser will be credited.

  • Items ordered from skogakust.com cannot be returned to retail stores that sell our products.

  • We can only accept returns if the item was directly purchased from skogakust.com. For products purchased from an authorized dealer, their return policy applies — please contact them directly for more information.

  • Skog Å Kust does not accept returns on customized products.
  • We are unable to process exchanges at this time. Please contact us for details on returning your item and placing a new order.

  • Skog Å Kust does not price match with dealers or competitors.

WARRANTY

Skog Å Kust proudly stands behind our products and we want you to be confident in your purchase from us. All Skog Å Kust products carry a lifetime warranty against any defects in materials and workmanship to the original owner, for the intended life of the product under normal use, and subject to the below conditions:

  • You must be the original owner, and have purchased the product from an authorized Skog Å Kust dealer.
  • You must provide proof of purchase, including date, from an authorized Skog Å Kust dealer.
  • You must return the product to Skog Å Kust.
  • You must have used the product only as intended and in accordance with the product’s use and care instructions.
  • This warranty does not include damage due to improper use or care, accident, or negligence. This warranty also excludes punctures, scratches, cosmetic damages, normal wear and tear and material breakdown due to age, use, or environmental conditions.
  • Liability for warranty claims will be limited to repair, replacement, or credit.
  • Our warranty does not cover damage to items stored in, or used in conjunction with our products.

The warranty is only available in the United States. No Skog Å Kust reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.

To contact us in the case of a warranty claim please email us at info@skogakust.com. Include details of the issue, and attach images showing the product. A customer service representative will contact you within 24 hours (or on the first workday following a weekend or public holiday).

There are no express warranties other than the warranty set forth herein. ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS EXPRESS WARRANTY. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

UNDER NO CIRCUMSTANCES, WHETHER FOR BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, OR OTHER TORT, OR ANY STRICT LIABILITY THEORY, WILL SKOG Å KUST BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

This limited warranty gives you specific legal rights, and you may have other rights which vary from state to state.

Questions, comments, concerns?  We want to hear from you, contact us!

 

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